Return Policy
Hassle-free returns. Always.
We want you to love your new furniture as much as we do. If something isn't quite right, our return process is simple and stress-free.
Full refund. No questions asked.
Any item returned in its original, unopened packaging qualifies for a complete refund. Simple as that.
100% money back30-day return window.
Opened or used items can be returned within 30 days of delivery, as long as the piece is in like-new condition. A 20% restocking fee applies to cover handling and donation services.
30 days from deliveryLike-new condition required.
Returned furniture must be free from pet hair, stains, or odors. If any of these are present, we will still accept with additional fees up to 50%.
Back to your original payment.
Once your return is received and inspected, we issue your refund to the original payment method. Depending on your bank, it may take a few business days to appear.
You handle the ride home.
Return shipping is the customer's responsibility or we can handle the pickup and removal. IF the item arrived damaged or defective due to shipping, please reach out within 24 hours and we'll take care of it.
Damage claims within 24 hrsWe make it right. Fast.
If your item arrives damaged or defective, send photos to our support team within 24 hours. We cover return shipping and get you taken care of immediately.
How It Works
Three steps. That's it.
Reach out
Email us at support@AspenNestHome.com with your order number and what you'd like to return.
We guide you
Our team responds with clear next steps, including how to prepare and ship your item back.
Get your refund
Once we receive and inspect the item, your refund is processed to your original payment method.